Dancoon Technologies ("Dancoon", "we", "us", or "our") operates PropLedger, a property management software product. This policy explains what we collect when you use PropLedger, why we collect it, and the choices you have.
PropLedger is a product of Dancoon Technologies. When this policy says "the Service", it means PropLedger.
Information we collect
- Account data — name, email, organisation details, and authentication credentials.
- Portfolio data — properties, units, tenants, leases, rent invoices, payments, maintenance records, and accounting entries you enter or import.
- Usage data — log data, device/browser type, IP address, and product analytics needed to operate and secure the service.
- Communications — support requests and optional SMS or WhatsApp message metadata when you enable those modules.
How we use information
We use your information to:
- Provide, maintain, and improve PropLedger;
- Process rent collection flows you configure with your payment provider;
- Send service-related notices (security, billing, product updates);
- Respond to support requests and prevent fraud or abuse;
- Comply with legal obligations.
We do not sell your personal information. We process tenant and financial data only on your instructions as the data controller for your organisation's workspace.
Sharing
We may share data with:
- Infrastructure and security providers that host PropLedger (under contractual confidentiality obligations);
- Payment, SMS, WhatsApp, or AI providers you connect or enable in Settings;
- Professional advisers or authorities when required by law or to protect rights and safety.
Retention and security
We retain data while your account is active and for a reasonable period afterward unless law requires longer retention. Data is encrypted in transit and at rest, access is role-based, and activity is logged for audit purposes.
Your rights
Depending on your location, you may request access, correction, export, or deletion of personal data we hold about you. Contact [email protected]. If you are a tenant whose landlord uses PropLedger, please contact your landlord first — they control the workspace that holds your lease data.
International transfers
Data may be processed in countries where our providers operate. We use appropriate safeguards where required by applicable law.
Changes
We may update this policy from time to time. We will post the revised version on this page and update the date above.
Contact
Questions about privacy: [email protected]